Problem with 360 image and video: CP 2019

Hi

Mac Pro, 2016, High Sierra,

2.5 GHz Intel Core i7

16 GB 1600 MHz DDR3

AMD Radeon R9 M370X 2048 MB

Intel Iris Pro 1536 MB

Captivate 2019

Whenever I try to add a 360 video or image I can't get it to work.

1. The image/screen is placed on screen

2. Images do not rotate

3. unable to add hot spots

4. when I add a new 360 slide it already has the previous 360/image on it.

5, if i close the file and start a new one it already has the image from the previous file!! and on all the slides I might add.

6. previewing the project does not show anything

The images are 360 as I can get them to work in other software and I have used ME to ensure they are H263 both VR and Non VR and used Photoshop to create 360 panaroma as well all fail

I opened the sample file in that comes with it.  All the 360 images looked like the one I had been testing but when I run it in preview it works

Any ideas?

Andy