Problem with a URL that was added

Forum|Forum|8 years ago
January 2, 2018
1 reply
419 views

I included in my presentation, two links to a document on an external site. The documents are easily accessed with IE, however, when I try to access them with Google Chrome, an additional set of numbers is added to the URL. for example: part of the URL is "%20" and when I play the captivate presentation through google chrome and attempt to access these documents, chrome changes the URL to read "%2520". Not sure where or why the "25" is being added in.

Anyone ever hear of this or experience the same problem?

Thanks in advance for any assistance.

This topic has been closed for replies.

K

KeyPointLearn

Inspiring

The %20 is added because your URL contains spaces. I'm not sure about the "25" but as far as I know %25 is the URL encoded character for a % sign.

S

stanleys63429755Author

Participant

Thank you for the help, it seems that chrome or captivate is adding the 25 after the percent sign when opening the URL. I was just wondering if there was any way to keep it from doing so.

RodWard

Community Expert

I would think that these issues are only arising because the original link to the document has spaces rather than underscores or hyphens. If you can get rid of the spaces in the original link to the document, then none of these issues should arise.

Is there any way you can make sure the link doesn't use spaces? You mention that these documents are on an 'external site'. Is this a website or a network server of some kind? Web servers will usually NOT have spaces in names of file names or folder names, but network servers don't normally have such restrictions.

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