Problem with PowerPoint Narration in Captivate 9

In case it's not too late, you can also try setting the 'Click to Continue' in PowerPoint to 'Start after Previous.' 

This will trigger the narration to start as soon as the slide begins.

I also use @Paul_Wilson's tip of converting the source file to a ZIP and importing the source materials directly.

I haven't tried this for audio, but it should be similar to the jpg and png's:

Take your PowerPoint file and rename it so the file extension is now ZIP instead of PPTX. Unzip the resulting converted PowerPoint Zip file. Within the folder structure of the resulting unzip, you will find all the multimedia for the PowerPoint presentation. If you're up for it you can now build a Captivate project from all the resulting assets.

Also tried it with storyline it wouldn't import the audio there either.

I really don't know. the only way i could see the files was by zipping the PPT and unzipping it. It had a media folder with the files and they were m4a i believe. Either way, I've tried everything i can to get it to export with the narration and it won't and adobe support calls me today and tells me it's not meant to, that it will import it as an object, not put it on the timeline and you can only hear it if you publish to html5 and click on the slide. I believe all that is wrong but i don't think they know what the issue is so they just want me off the phone.

You are super correct and I have created videos out of the powerpoint, but the client that created this massive powerpoint would like to turn it into an interactive module. So I was going to import it into Captivate and work on making a few of the slides interactive and then publishing it as an elearning module, but the narration is not importing over like it should. I can export the audio from the Powerpoint and add it to captivate, but it exports in a file extension that Captivate doesn't use. So I would have to convert all of these audio clips. It would take forever.

Forget all the hype about how easy and great it is that sales tells you it's a magickal world where things seamlessly fly from PPT right on into Captivate and all is happy land.

The ugly truth here is that Importing PPT into Captivate will seldom (if ever) provide satisfactory results.

Why not just produce a video from the PPT?

Your best result will be to carefully re-create the PPT in Captivate if that's what you really want.

Cheers... Rick