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Bill Sawyer
Participant
August 10, 2014
Answered

Problems uninstalling Presenter 9 for Presenter 10

  • August 10, 2014
  • 1 reply
  • 405 views

Running Windows 7 Pro:

I have TCS. I was upgrading to the newest version of TCS, which included Presenter 10 vs Presenter 9 in the previous TCS bundle. I was unable to install Presenter 10. So, I attempted to uninstall Presenter 9. No luck. It was not in my Control Panel > Programs. So, I uninstalled it as an add-in PowerPoint. Then, I pulled out all the registry info. Then, I deleted the files. Now, I didn't resort to regedit and file deletion right away. I tried several other options. All to no avail. Presenter wasn't showing itself. So, it could not be uninstalled conventionally. However, after all these things, it still will not let me run the Presenter 10 installer because of previous versions. Please advise.

This topic has been closed for replies.
Correct answer kglad

the first thing you should try when losing an uninstaller (adobe's or otherwise), is to reinstall the program.  that will usually restore the uninstaller so you can properly uninstall.

at this point, i'm not sure what will help you, but it's worth a try.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
August 10, 2014

the first thing you should try when losing an uninstaller (adobe's or otherwise), is to reinstall the program.  that will usually restore the uninstaller so you can properly uninstall.

at this point, i'm not sure what will help you, but it's worth a try.

B
Bill SawyerAuthor
Participant
August 10, 2014

I took your idea, and re-ran the uninstall for the previous TCS version. Presenter 9 was still there. I uninstalled it yet again (after pulling out the regedit and deleting files), and this time it worked. I was able to install. While not the precise answer, it gave me inspiration. Thanks.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 10, 2014

you're welcome.

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