Skip to main content
G
getbackjack
Known Participant
August 24, 2017
Question

Problems with Captivate 2017

  • August 24, 2017
  • 2 replies
  • 953 views

I am having several problems with Captivate 2017. It seems not to be functioning properly.

*Playback of a single slide plays two slides, not one.

*I insert a blank slide and edit it, but a blank slide remains in the filmstrip even after saving.

*I select a slide for deletion, I right-click and select Delete, but Captivate deletes the next slide, not the slide I selected.

I've been using Captivate for many years, but have never seen these types of errors.

Is this an issue of updates and bug fixes?

Thanks

    This topic has been closed for replies.

    2 replies

    P
    petern70245669
    Participating Frequently
    April 26, 2018

    Same problem here; Captivate won't start in Windows 10. I've used earlier versions of Captivate with no problems but this 2017 iteration won't even start up. No help from Adobe anywhere to be found.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    April 26, 2018

    Are you talking about the Captivate application itself not starting, or output published from Captivate not playing?

    Just want to be clear.

    Have you tried installing the latest update that was released this week?

    P
    petern70245669
    Participating Frequently
    April 26, 2018

    Captivate 2017 wouldn't open, however after digging around it seems to be a conflict with lavasofttcpservice64.dll (from Windows Event log). I uninstalled Ad-Aware, renamed the .dll to "old.lavasofttcpservice64.dll" in Win/32, and Captivate now opens.

    I bought the 2017 version this week so I would think that is the latest update(?) Thanks.

    Lilybiri
    Lilybiri
    Legend
    August 24, 2017

    I'm around here daily,, and it has been about 4 months that Captivate 2017 was released. You are the first to mention this type of problems, which leads me to assume something  is awry on your system.

    Since you have used previous versions, did you follow the guidelines in the Release notes?

    Did you try to clean the Preferences, clearing the cache?

    G
    getbackjackAuthor
    Known Participant
    August 24, 2017

    Yes, I did.

    Lilybiri
    Lilybiri
    Legend
    August 24, 2017

    There must be a conflict somewhere.

    Are you running Captivate as Administrator? Everything is installed on your system, you don't use a networked drive (also not for the CP files nor the cache)?

    Are you on Windows? I cannot help you if you are on Mac.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices