Problems with Captivate 2017 in HTML5

Forum|Forum|8 years ago
February 7, 2018
4 replies
2268 views

Hi,

I am facing huge problems with Captivate 2017 when previewing the project in HTML5. The same occurs in HTML5 published projects. Only thing I can see is a spinning wheel. I have red the earlier discussions, but no help. I can preview no-responsive projects with "preview in browser" but if I publish the project in HTML5 I can only see the spinning wheel. I can't preview responsive projects at all. The preview does not work.

This started last week. I am using MAC High Sierra. This issue is now so severe that it is stopping my work. I can publish in SWF and HTML5 but most of the customers are not allowing to use Flash.

I did also test the Captivate 9 version and it has the same issues. This did not happen earlier.

Any ideas? Customers are now willing to move to Lectora.

Getting started

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irenek63169055

Participant

Captivate 2017 not working on windows 10. I am trying to unzip it and start working on it. i got a license and now want to get this done and work on projects. why are there so many issues always?

is there a patch? when I look at downloads, I don't even see win 10.

Lilybiri

Legend

I am using CP2017 on two Win10 systems. Can you explain what you mean by

‘unzip it....’? Did you download from the Adobe site and run the installer?

On Thu, 8 Feb 2018 at 11:41, irenek63169055 <forums_noreply@adobe.com>

irenek63169055

Participant

i downloaded the zipped folder from adobe site.

I cannot even unzip it to pull the files

M

Mayank_Meh

Community Manager

Hi Harri,

We have a new build that will fix the below issue with Captivate 2017 and Mac High Sierra.

Please follow the below steps to install the new build:

Uninstall the current build of Adobe Captivate 2017 from your system. (Go to: /Application/Adobe Captivate/Uninstall. Make sure to check “Remove Preferences” from the uninstall screen).
Download the new build from the below link:
- https://adobe.ly/2F0RZVs
Now run: Captivate_2017_LS21.dmg file to begin the installation.
Once installed check the issue again.

Regards,

Mayank