Problems with Captivate 2017 in HTML5

Forum|Forum|8 years ago
February 7, 2018
4 replies
2268 views

Hi,

I am facing huge problems with Captivate 2017 when previewing the project in HTML5. The same occurs in HTML5 published projects. Only thing I can see is a spinning wheel. I have red the earlier discussions, but no help. I can preview no-responsive projects with "preview in browser" but if I publish the project in HTML5 I can only see the spinning wheel. I can't preview responsive projects at all. The preview does not work.

This started last week. I am using MAC High Sierra. This issue is now so severe that it is stopping my work. I can publish in SWF and HTML5 but most of the customers are not allowing to use Flash.

I did also test the Captivate 9 version and it has the same issues. This did not happen earlier.

Any ideas? Customers are now willing to move to Lectora.

Getting started

This topic has been closed for replies.

irenek63169055

Participant

Captivate 2017 not working on windows 10. I am trying to unzip it and start working on it. i got a license and now want to get this done and work on projects. why are there so many issues always?

is there a patch? when I look at downloads, I don't even see win 10.

Lilybiri

Legend

I am using CP2017 on two Win10 systems. Can you explain what you mean by

‘unzip it....’? Did you download from the Adobe site and run the installer?

On Thu, 8 Feb 2018 at 11:41, irenek63169055 <forums_noreply@adobe.com>

irenek63169055

Participant

i downloaded the zipped folder from adobe site.

I cannot even unzip it to pull the files

M

Mayank_Meh

Participating Frequently

Hi Harri,

We have a new build that will fix the below issue with Captivate 2017 and Mac High Sierra.

Please follow the below steps to install the new build:

Uninstall the current build of Adobe Captivate 2017 from your system. (Go to: /Application/Adobe Captivate/Uninstall. Make sure to check “Remove Preferences” from the uninstall screen).
Download the new build from the below link:
- https://adobe.ly/2F0RZVs
Now run: Captivate_2017_LS21.dmg file to begin the installation.
Once installed check the issue again.

Regards,

Mayank