Skip to main content
M
Maryam Alzeyoudi
Participant
July 28, 2018
Question

Problems with my Captivate 2017 order

  • July 28, 2018
  • 2 replies
  • 254 views

Hi,

In fact, I have two questions

First: Why did not the download link of the program you purchased fully (Adobe Captivate 2017) be added to my account (Products and Plans section) even though I bought it three days ago?

Second, a support staff member sent me a mail message containing a download link but did not receive the serial number of the program?

Please help before you have extended the duration of the problem

without finding a solution.

Warm regards

CA

Adobe Customer Care

This topic has been closed for replies.

2 replies

Lilybiri
Lilybiri
Legend
July 30, 2018

I will try to find a staff member to help you. This is a user forum. If you bought a subscription license, not a perpetual license, you do not need a serial number. Install the trial version of Captivate and when you log in with the Adobe ID linked to your license, it will be recognized and your license will be activated.

Ned Murphy
Ned Murphy
Legend
July 28, 2018

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

Lilybiri
Lilybiri
Legend
July 30, 2018

Ned, Captivate is not a Creative Cloud application.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices