Skip to main content
N
nbutcher
Participant
July 17, 2013
Question

Project Expiry Date - Greyed Out

  • July 17, 2013
  • 2 replies
  • 587 views

Afternoon

I had our IT guys installed a licensed version of Captivate 6 on my PC today, prior to this I had been using the trial version (which had expired)

I can't export any projects completed with the trial version, I can't even export a brand new project using the licensed version.

I've tried renaming the Captivate folder from Application Data, no luck..

Looking forward to a resolution.

Cheers


NB

    This topic has been closed for replies.

    2 replies

    K
    kan52623793
    Participant
    October 22, 2015

    Hi there.

    I have a same problem with you.

    I've also tried renaming the folder but so far no luck.


    Is there any way to solve this?

    Version：6.0.1.240


    Thanks.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    October 22, 2015

    If you're NOT using a Trial version of Captivate, then reset your Preferences folder.

      K
      kan52623793
      Participant
      October 23, 2015

      Thank you for your reply!

      I am using product version.

      I renamed the following folder but my problem has not been fixed.

      C:\Users\[USERNAME]\AppData\Local\Adobe\Captivate 6.0  on Windows7

      Where else should I check ?

      Best regards.

      Varun Kalra
      Varun Kalra
      Participating Frequently
      July 19, 2013

      Hi there,

      Is it Windows XP?

      Did you rename the folder from this location: Windows XP:  C:\Documents and Settings\[current user name]\Local Settings\Application Data\Adobe\Adobe Captivate 6 folder?

      Also, try clearing the cache and then relaunch Captivate.

      Thanks.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices