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donaldw30326818
Known Participant
November 9, 2021
Question

Project with imported PowerPoint slides not displaying text

  • November 9, 2021
  • 1 reply
  • 256 views

Gentlefolk,

I am trying to correct an issue with a Captivate 2019 / 11.5.1.499 release.

The project is comprised of imported PowerPoint slides. 

 

When the project is previewed From This Slide, the project displays normally.

 

When the project is previeeed in HTML5 Browser, the outlines of the text boxes appear, but the text within the boxes does not appear.

 

When the project is exported to a ZIP file and reviewed on ReviewLink, the text does not appear in their respective boxes.

 

When the project is exported out unzipped and played, the text does not display in their respective boxes.

 

I don't have access right now to the original PowerPoints.

 

I have unchecked any compression settings:

- Advanced Project Compression

- Compress SWF File

- Rescale Imported / Pasted Slide

- Size and Quality - changed from Custom JPEG 80% to HIGH

 

None of these have any effect. I don't see anything else that could be creating this issue, although this is the first time I have worked on a Captivate project with imported PPT slides.

 

I have saved the Captivate file to a different file name, hoping to correct any corruption. No change. 

 

I have previewed this project in Chrome, FireFox and IE, again the graphical boxes display but no text.

 

I am out of ideas of things to try. Suggestions?

 

Many thanks!

 

Don

    This topic has been closed for replies.

    1 reply

    Lilybiri
    Lilybiri
    Legend
    November 10, 2021

    I never use PPT to start an eLearning project, it is one of the least useful features of Captivate.

    Just a warning: if you talk about a non-responsive project which is probably the case, the only Preview method to be trusted is F11, Preview HTML in output. The other Preview methods all use a temporary SWF output, they cannot give you a good Preview. 

    If F11 is not successful, you'll never have a functional HTML output. The old workflows you tried were all meant for SWF output as well. The project is probably corrupted. Do you have a lot of interactivity (probably not)? If not, play it as SWF Preview and capture it as video with Video Demo.

    D
    donaldw30326818Author
    Known Participant
    November 10, 2021

    Hi Lilybiri,

     

    BELIEVE me, I did not compile this project. I have been asked to try to fix the display issue. And yes, I agree, the Import PPT to Captivate project is, from a training perspective, useless. HOWEVER, I am amazed at how many people use that feature.

     

    So I am stuck trying to patch up what I have been given. The only interactivity is some quiz questions that are not even tagged to track to an LMS, so are probably used as knowledge checks. It does have narration (robo narration on top of that...the developers didn't even use a human voice.)

     

    I have thought about capturing it as a video, but I was hoping to avoid that. For one thing, every screen has a NEXT button, for reasons that are not obvious to me. They get in the way with the one sentence intro slides and similar very brief slides.

     

    Thanks for your feedback. I was hoping I was missing something obvious, a known bug in Captivate that had a work-around or something fixable. I am also working on the theory of a bad PPT import, and may tell the developers who sent me this to re-import after exporting the PPT slides to a graphic format, then copying into a blank Captivate presentation.

     

    I patched up a similar presentation a week ago that had issues that were resolved by saving the project fromf an older version to the current one. No such luck with this effort.

     

    Thanks again.

     

    Don

    Lilybiri
    Lilybiri
    Legend
    November 10, 2021

    Sure, it is a complete mystery to me as well why people continue to use the PPT import feature in Captivate. There are good PPT converters around for those who believe PPT can create eLearning assets. It is even more a mystery to me how many people claim to be a Captivate expert while they don't even know the basics (not meant for you, but had to test some 'experts' recently for a job and the result was so catastrophic!).

    From what you tell more about this project, it seems a rather incompetent developer has screwed up the project. You are not missing anything obvious. One of the causes may even be a wrong conversion of the resolution  (is always a pain) or the project was meant for SWF output and FLVs were created for the slides?

     

     

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