Projects weird behavior when published.

We created a project in Captivate 9 for a different department to host on their training server.  When we tested it here it worked fine.  When they play it from there server it looks very weird.  The Captivate 9 project is a small flashing square and there are two playbars at the top and bottom of the monitor.  They are still using .swf format and maybe posting as a .pdf.  They've requested both formats.

Any ideas??

Thanks in advance,

Susan