A

Anonymous

Answered

Publish to MS Word failed on a PC

Forum|Forum|14 years ago
June 1, 2011
5 replies
6430 views

I see there is a similar post about this issue (http://forums.adobe.com/message/3304926), but with Mac, not PC. I get the same error message described in the other post for Mac users, but when I tried to use the hotfix at http://kb2.adobe.com/cps/902/cpsid_90224.html the file wasn't compatible with a PC.

I have 2 people regulary using Captivate 5 and trying to use the Publish - Print option to create a document of their Captivate project. This option was initially working for both of them, and then it just stopped working.

Does anyone have any ideas of how to resolve this issue?

This topic has been closed for replies.

Correct answer

I also have this issue with Captivate for a few users but not others. I was able to narrow it down, however, to the following:

Environment is Windows 7 64 Bit running Office 2010 32 bit

When the User Template folder location is set to our network drive (U:\template), if the folder exists and there is a normal.dotx, it will fail almost every time.

If I set the user template folder location to a local drive, it will consistently work.

If I set the user template folder location to a network drive/folder that doesn't exist, it also works.

If I set the user template folder location to a network driver/folder that exists but doesn't contain a normal.dotx, it will work once and then fail (word will create the normal.dotx on first publish).

Don't know if this helps anyone else or not or if anyone else can confirm that this solves their issue. I'll try to contact Adobe regarding this to see if they can get a fix.

A

aldisney_alltrades

Participating Frequently

This won't necessarily be helpful for you, but I found my way to this thread when experiencing the same problem with Captivate 6 and 7 on a Mac.

Here's what worked for me; I created a Word document with the exact same name in the Documents folder. For some reason, when I overwrite the file when publishing from Captivate, it works - if there's no file in there to begin with, I get the "Publish to MS Word Failed".

It's a bit of a pain, and a workaround, but it does appear to work. It's frustrating to pay this much for such incredibly buggy software, but that'll at least get you through.

B

benhenny

Inspiring

In my case, it was that my Word templates were pointing to a network drive. I changed the network drives to local C:\ template directory, and it worked.

How to change your template directory: http://support.microsoft.com/kb/924460

In Word 2010, it's File > Options > Advanced > File Locations button. Look for the network drives and set them to local.

C

captain_safety2000

Participant

I am having the same problem. Windows 8 64 bit, captivate 5, word 2010. My project will get to 10% then crashes. I have renamed asper poster 11 but no luck. Is this as simple as a patch?

RodWard

Community Expert

Only Captivate 6.1 or above is approved for Windows 8, not Captivate 5. I can assure you that Cp5 will get no patches now to allow it to work with Win8.

You may need to consider upgrading to Cp7, which will work with Win8.

F

fetchiz

Participant

Hello,

I had the same problem. What I did :

- open in Word Adobe Captivate.dot file located in : Program>Adobe>Adobe Captivate 5> Gallery> Printoutput

- save it as Adobe Captivate.dotx

- I don't know if I needed to restart the program but I did it

- It worked

I hope this works for you !

L

A

Anonymous

Correct answer

I also have this issue with Captivate for a few users but not others. I was able to narrow it down, however, to the following:

Environment is Windows 7 64 Bit running Office 2010 32 bit

When the User Template folder location is set to our network drive (U:\template), if the folder exists and there is a normal.dotx, it will fail almost every time.

If I set the user template folder location to a local drive, it will consistently work.

If I set the user template folder location to a network drive/folder that doesn't exist, it also works.

If I set the user template folder location to a network driver/folder that exists but doesn't contain a normal.dotx, it will work once and then fail (word will create the normal.dotx on first publish).

Don't know if this helps anyone else or not or if anyone else can confirm that this solves their issue. I'll try to contact Adobe regarding this to see if they can get a fix.

A

Anonymous

I'm very interested in getting more information about your fix. Where are you setting this User Template folder location (Captivate, Word, Windows). If it is set in Captivate, where exactly in Captivate are you setting this location? Or, are you talking about the actual location of your template file?

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Anonymous

Sorry I wasn't clear. It's the Word template location in Microsoft Word itself. In Word 2010, it's under File|Options|Advanced|File Locations|User Templates.

Captiv8r

Legend

Hi there

What version of Captivate and what version of Word? If you are using Captivate 4 or earlier and Word was upgraded, that could explain things.

Cheers... Rick

Helpful and Handy Links

Captivate Wish Form/Bug Reporting Form

Adobe Certified Captivate Training

SorcerStone Blog

Captivate eBooks

A

Anonymous

It's Captivate v.5 and Word v.2010 on a PC.

C

charlesloflin2

Participant

Did you ever find a solution. I'm having the same problem with both Captivate 5 and Captivate 5.5 on Windows 7 with Office 2010. Not only can I not publish to Word, I can't export project captions and closed captions either.

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