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Insane79
Participant
August 16, 2017
Question

Published Captivate 8 application crashing while running in Flash Player

  • August 16, 2017
  • 1 reply
  • 249 views

Hello,

I developed an elearning application in Captivate 8 that is quite large in file size and contains a lot of video. The project was published as a standalone .exe file and runs in Flash Player 11. Upon repetitive clicking of the forward / next arrow (to step through the training modules) the flash player will close out without any warning or error message. It will also eventually do it at a normal pace. Is this a file size, buffering, or some type of memory issue? Please Help!

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    1 reply

    jeromiec83223024
    jeromiec83223024
    Inspiring
    August 22, 2017

    It's hard to say.  There are significant interdependencies between Flash Player and host browsers and operating systems.  Flash Player 11 is roughly six years and hundreds of thousands of changes behind the current state of the product.

    Any fixes required to Flash Player would only be made available in current product versions, and debugging against Flash Player 11 doesn't really tell us anything useful.

    I'm not super familiar with publishing in Captivate, and unfortunately my cursory Google searches weren't terribly helpful.  My guidance in terms of first steps would be to publish those modules against current versions of the Flash Player projector (We're up to Flash Player 26), and see if the problem persists. 

    The problem with my guidance is that I'm not sure how to make Flash Player 26 an available target from Captivate, or if that's possible.  The Captivate team is better equipped to give you guidance on that front.  To that end, I've moved this to the Captivate forum.

    S
    StevePixel
    Inspiring
    August 22, 2017

    I would first look at this "that is quite large in file size and contains a lot of video." depending what "quite large and lot of videos" are, that may be your problem. You may have to break it into smaller modules and link them.

    Cheers,
    Steve

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