Published MP4 audio works, but Published HTML5 audio doesn't work

Question

When I publish a 2019 CP file as HTML5 the audio doesn't work but when published as MP4 the audio works. Does anyone know of potential solutions?

RodWard · Accepted Answer

Rod, I believe you are correct. Would you recommend forcing the learner to click on start/play icon in the middle of the browser instead removing it by this workaround in the Captivate HTML file?
cpInit();
cp.movie.play();
initialized = true;
We need a solution for all of our customers.

Yes I recommend you just get the users to interact with the content right from the get go. You can actually replace that button with an image. If you create an image with some text that says: "Click to start" or something like that, then the learner knows exactly what to do and your audio should work as soon as they get to the first slide after that.

Steve24613797tiwh · Answer

Actually the audio plays back if I use the skin to replay the HTML5 published version. The audio does noy play if the HTML starts from Chrome without using the skin to replay it.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded