Answered
Published MP4 audio works, but Published HTML5 audio doesn't work
When I publish a 2019 CP file as HTML5 the audio doesn't work but when published as MP4 the audio works. Does anyone know of potential solutions?
RodWardCorrect answer
Community Expert
June 25, 2022
Rod, I believe you are correct. Would you recommend forcing the learner to click on start/play icon in the middle of the browser instead removing it by this workaround in the Captivate HTML file?
cpInit();
cp.movie.play();
initialized = true;
We need a solution for all of our customers.
Yes I recommend you just get the users to interact with the content right from the get go. You can actually replace that button with an image. If you create an image with some text that says: "Click to start" or something like that, then the learner knows exactly what to do and your audio should work as soon as they get to the first slide after that.
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