A

Anonymous

Question

Published project takes too long to start

Forum|Forum|14 years ago
November 1, 2011
5 replies
4921 views

I have a quick question about a simple captivate project. I created a project with only powerpoint slides (no animation) and with some audio. However I takes a very long time to load the course. Much longer than my other "more complicated" captivate projects. While the file size is only 10Mb (half the size of the other projects).

The course should start after downloading 5% of the file (Settings: Start-End, Pre-loading = 5%), but still no results.

Let me know if you are interested in a quick look….Any idea why this take so long?

Link: http://www.nomoneylaundering.com/downloads/elearning/aml_awareness_training/aml_awareness_training.htm

This topic has been closed for replies.

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__icarus__

Inspiring

Well that was what the problem was, I used the default preloader and my project loaded right away, thanks Rod!

RodWard

Community Expert

OK. Please mark this thread as Answered then so that other users will know where to find a solution.

By the way, another little gotcha with preloaders is that if you transfer your project file from one computer to another, and the path shown to the preloader under Preferences > Project > Start and End is NOT exactly the same, then Captivate will not be able to find the preloader file at publish time and will not be able to include it with the output files. This can mean that your preloader simply does not appear and your project load time will suffer because basically you are getting no preloading at all.

I found this out the hard way when I transferred a project file from my 64bit computer to a 32bit computer and the preloaders tanked. The file path was looking for them in a non-existend Program Files (86) directory (as found on 64bit systems running 32bit apps), whereas the current 32 bit PC only had a Program Files directory.

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__icarus__

Inspiring

OK tried moving the audio clips from the beginning of the slide timelines and still nothing, what is up with this program? why would you allow users to set a preload limit if it doesn't actually do anything? Does anybody have any other tips to resolve this?

RodWard

Community Expert

@_icarus_ Are you delivering your courses from a web server or a LAN server?

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__icarus__

Inspiring

Hi Rod,

A web server.

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__icarus__

Inspiring

I am having a similar issue ... I have a 20 meg file but the preloader is set to only 1% and it seems to take forever to load, haven't tried moving the audio a bit from the start yet but will ... does anyone else have any other tips they have come across to speed things up?

A

Anonymous

If you have audio on some of your slides and the audio plays at the beginning of the timeline on that slide, it doesn't matter what your preload is set at...the file will NOT load until 100% of the project has been buffered since it has audio playing at the start of the slide(s).

On the slides with audio...move the start of the audio on the timeline to .1 (just drag it back a TINY bit) and then resave and republish with the preloader set where you want it. That should help. Once someone gave me that advice, my files started loading MUCH faster. Let me know if you need further instructions and I can take some screen shots.

Good luck!

A

Anonymous

Hi,

Thanks for your reply.

I moved the audio parts 0.1 on all slides but I didn't see much difference. Any other tips which might help? I don't have this issue when I create a project from scratch, only when I import slides from PP (without audio).

Stan

RodWard

Community Expert

What is your preloader % set to?
What is the available download bandwidth on the computer where the published project loads slowly? (Google for websites that will test this and give you an actual download bandwidth value in megabits per second.)
How many megabytes is your project?
Have the images in the move been optimised to reduce filesize?

Evan Berrett

Inspiring

I'm assuming you published in Flash? If so, maybe select a different version of Flash to publish with?

A

Anonymous

I published the project in Flash version 10. This should be the best version right?

RodWard

Community Expert

The Flash player version you publish to is determined by your target audience and what they are using. It's less of a question about which is the "best version". Usually, the later versions will have speed improvements etc, but if your users don't have those versions then you would be forcing them to upgrade in order to see content. In some corporate settings the end users may not have permissions to change or update their Flash Player version. Know your target audience.

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