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Trent_Magnuson
Trent_Magnuson
Participant
October 9, 2015
Question

Published Project Won't Play

  • October 9, 2015
  • 2 replies
  • 1089 views

I've created a project for company training in which I imported a PowerPoint slideshow and recorded audio to the separate slides (excluding the 6 Quiz slides). When I preview the project, everything seems fine, but after publishing, neither the index.html nor the index_AICC.html files will successfully load to view - the index.html file remains a blank white screen, while the index_AICC.html file sits on a loading screen indefinitely.

I tried publishing again, this time with the "Enable reporting for this project" option unchecked, and the index.html file (as there was no index_AICC.html file when published this way) played, but no text was visible on any slides except for the Quiz slides. I have created/published several projects before and having not run into this problem before, and the only difference between this project and those I've done before is that I recorded the audio to the individual slides.

Does anyone know what the issue could be?

    This topic has been closed for replies.

    2 replies

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    October 10, 2015

    You keep mentioning index.html.  If you're publishing to HTML5 then your issue may be related to using PPT slides in the content.

    Trent_Magnuson
    Trent_MagnusonAuthor
    Participant
    October 10, 2015

    RodWard - I'm publishing to both SWF and HTML5. However, I've done this with several other projects that make use of imported PPT slides and have never enountered this issue.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    October 10, 2015

    PPT slides get converted to SWF files when you bring them into a Captivate project.  That won't be an issue when you publish to SWF.  But Captivate's HTML5 output does not use SWF components since these would not be compatible with mobile device browsers.

    In SWF output the htm file that launches it is named according to the name of the project (e.g. My_Captivate_Project.htm).  However, HTML5 content always uses an index.html as the launching html file.  Since I noted you kept referring to the index.html file I could tell you were launching the HTML5 output, not the SWF output.

    As an experiment, try publishing just to SWF and see if your project works then.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    October 10, 2015

    You keep mentioning index.html.  Are you publishing to HTML5?  If so, trying to include PPT slides might be the issue.

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