Published simulation output content appears only after browser refresh

Question

Hi

I am publishing Demo, Training and Assessment modes of simulations. The first slide of these outputs have a use case that drives the task captured in simulation.

When I view the output immediately after publishing, everything is fine. However, when I launch the index.html from the published folder, I just see the project background and hear the audio on the first slide. The text and images placed here are not visible until I refresh the browser.

I have cleared the Adobe Captivate cache folder. I have tested this in Edge and Chrome browsers.

Anything else I can do to resolve this issue? Please suggest.

Edit: I am using Adobe Captivate Classic v11.8.3.8.

- Sreekanth

RodWard · Answer

Captivate's published output is HTML5 and that means it is designed to run in a web server environment.

When you do a Preview as HTML5 or a Publish from Captivate, the output opens in a web browser, but what you might not have noticed is that the URL in the address bar of the browser has the word localhost near the beginning. This is telling you that Captivate is displaying the content in a temporary web server that will close when you close the browser.

When you try to launch the same published content by double-clicking the index.html file in the output, it does NOT open in a localhost web environment and that is why things are not working for you.

Upload your content to a web server and you will see that it works.

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