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Participating Frequently
September 27, 2022
Answered

Publishing Captivate to Connect - file uploads but just spins

  • September 27, 2022
  • 2 replies
  • 1087 views

I'm using Windows 10 and Captivate 2019.  I can manually upload files, but when accessed, they never open - just keep spinning.  I cannot publish directly from within Captivate.  I never get the log in screen.  I get an Adobe publish screen with a question mark.  I've deleted and replaced the name and url, but still have the same problem. 

This topic has been closed for replies.
Correct answer RodWard

Sorry for the poor choice of words.  When publishing to Connect, I am working on a Captivate project and trying to publish over an existing MP4. 


If it is MP4 that you want in the Connect app, then publish out to Captivate as MP4 to some folder location on your computer and then upload the MP4 into Connect separately.  Your issue may simply be trying to publish and upload to Connect in a single step.  Try doing it in two steps to see whether or not that works.

2 replies

mbettlachAuthor
Participating Frequently
September 27, 2022

I'm using 11.5.553 release. If I publish to my computer and then view that index file, the project looks fine.  Here is a shot of the screen I get when I connect with Adobe.  

RodWard
Community Expert
Community Expert
September 28, 2022

Do you have a valid login for Adobe Connect?

Lilybiri
Legend
September 27, 2022

CP2019 had many releases. Please check the full version number under Help, About Captivate.

How is the project looking with Preview HTML in Browser (F11)?

Can you post a screenshot of what you call 'Adobe publish screen with a question mark'?