Participant

Question

Publishing error in Cativate 5.5

Forum|Forum|14 years ago
December 20, 2011
3 replies
1610 views

Hi,

I have recently started using Adobe Captivate 5.5. Most of the time it works ok, but every now and then it refuses to publish projects that include audio + video. The puzzling thing is some audio+video projects with about the same lenght and size (or even longer and bigger) publish fine. The error message I get either says:"Your computer does not have sufficient memory resources to publish your file" or simply "publish failed". It creates a swf file, but not the html and the JScript.

I have "Compress swf file" ticked.

I have a brand new laptop with the following specs:

Interl(R) Core (TM) i7-2620 CPU @ 2.70 GHz

8GB RAM

64 bit

I am using Windows 7 Professional

Note: these files were converted from Captivate 5 to 5.5. Again, some files in the same circumstances publish fine, others don't, it seems random. I have even stopped some of the processes running in the background, but that didn't help either. One of the files that won't open only has 19 slides (and the slide quality is set to low).

Can anyone help? This is driving me mental!

captivate_5.5

This topic has been closed for replies.

Lumen_cb-6sPQ70Author

Participant

Hi everyone,

Thank you for all your suggestions. Turning off the compression settings didn't make a difference and I hadn't profile preferences setup, so no point in trying to delete that either. I had this publishing problem with two files in particular. Today I was able to publish one of them without any problems (maybe clearing the cache did help with that, as I hadn't tried publishing this particular file again after clearing the cache).

The other file I had problems with and would not publish for me even after clearing the cache turned out to be corrupted (I asked a colleague to try publishing it and she got an error too). I went back to the original captivate 5 file project and tried saving it again in 5.5 with just a couple of edits and voila - it published succesfully!

Lilybiri

Legend

Sorry, but it is not because you never customized Preferences that this folder cannot become corrupted. I regret that you didn't even try it.

Lilybiri

Lumen_cb-6sPQ70Author

Participant

Thanks for the explanation - I'll know to try it if I come accross this problem again.

A

Anonymous

Lieve,

I am going to have to try that because I am having a similiar issue this week and it is driving me batty!! I have cleared my cache, cleared my internet history, cleaned up everything I can think of, ran a defrag last week and still same problem. Will doing this affect the current things stored in cache? I have couple things that I have not compeltely deleted yet because I am still "in progress". I HAVE made backup copies though just in case.

Thanks!

Lilybiri

Legend

It will only delete all customizations: Preferences, workspaces....

Lieve

RodWard

Community Expert

Try turning off compression options in Project Preferences.

Lilybiri

Legend

Hello and welcome to the forum,

Please, could you clear the cache? In Preferences, General settings?

Are you using files on your HDD, not on a network drive?

Lilybiri

Lumen_cb-6sPQ70Author

Participant

Hi Lilybiri,

Thanks, I've tried it but did not work. I've also tried both saving the files in my HDD and publishing them there or working with a file on a network drive - no difference. The published file is an wmpty flash file...

Lumen

Lilybiri

Legend

Perhaps Captivate has become corrupt, could you delete the Preferences file, while CP is closed. This file is labeled Captivate 5.5 and in your user profile. This should be the path in Win7

c:\Users\<your profile>\Appdata\Local\Adobe

It is a system folder, so perhaps you'll have to make it visible. When you restart CP, a fresh Captivate 5.5 folder will be created in this path.

Lilybiri

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