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sirishap15093486
Known Participant
June 2, 2021
Question

publishing issue

  • June 2, 2021
  • 2 replies
  • 1508 views

Hi..

 

when i try to publish my course in captivate it is didn't published..it will stop at 63 percent and automatically closing the captivate.. what is the issue please tell me

 

Thank you

      This topic has been closed for replies.

      2 replies

      markw57746223
      markw57746223
      Participating Frequently
      June 9, 2021

      Did you check the HTML5 tracker? Sometimes it reveals things that are preventing publishing. It's on the Project menu at the top of your screen. 

       

      It should basically appear blank (like this).

       

      If there is anything listed in there, you probably just want to remove it from your project. I believe double-clicking items listed here, will take you to their location in the project. However, I could be wrong about that.

       

      Mark -

       

      Mark_W
      RodWard
      Community Expert
      RodWardCommunity Expert
      Community Expert
      June 10, 2021

      If removing some of the slides allowed publishing to continue, then it is likely that something present on one or more of the slide removed is causing the issue.

       

      You can test whether this is the case by hiding small groups of slides (e.g. 10 slides at a time) and attempting to republish.  If you can isolate the group of slides that causes the issue, then try just hiding one or two of the slides in that group until you isolate the problem slide or slides.

       

      If you cannot isolate the issue this way, and it doesn't seem to matter WHICH slides you hide, but the project will not publish when more than X number of slides are present, then the issue is more likely to be that your current AnyDesk environment cannot handle publishing more than a given number of slides.

      Paul Wilson CTDP
      Community Expert
      Paul Wilson CTDPCommunity Expert
      Community Expert
      June 2, 2021

      Make sure you are running the most up to date version of your copy of Adobe Captivate to make sure you have all the bug fixes. Also, check where you are publishing to make sure it's not a network drive or some other type of cloud storage. If you continue to have problems reach out to Adobe for technical support at CaptivateHelp@Adobe.com 

      Paul Wilson, CTDP
      S
      sirishap15093486Author
      Known Participant
      June 2, 2021

      ok @Paul Wilson CTDP  thanks for your response

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