Publishing to Connect n keep getting Connection failed

Question

I've published to this connect account before and I had just published another file to connect from captivate before I starting getting an error on the next file.

Error

"Connection Failed. Verify The connection settings and network connectivity and then retry"

I tried restarting the computer, going back to the file that exported fine, but not I can't get to the login page

Has anyone else experience this issue. It just came out of nowhere

Shaleen K · Answer

Hi,Can you please try to reset the Captivate preferences and then try publishing to Adobe Connect, you should get the prompt to enter the Adobe Connect connection details again. To reset Captivate Preferences, you need to rename the 'Adobe Captivate 2017' folder to something else e.g. 'Adobe Captivate 2017.old'Windows: C:\Users\[user name]\AppData\Local\Adobe\Adobe Captivate 2017Mac: /Users/[user name]/Library/Preferences/Adobe Captivate 2017If you still face the same issue then try to publish the output locally and manually upload to Adobe Connect and check if you are successful in doing so. Regards,Shaleen

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded