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D
DHMerritt
Inspiring
November 15, 2007
Question

Publishing to Word

  • November 15, 2007
  • 14 replies
  • 2889 views
Good Day All

I know that this questions might have been asked a 100 times over and I tried to go through the forum using the search funtionality but I have not found much except that this is a bug, but I am hoping that I missed a response and that there is a fix or a "work-around" to the problem.

My problem is that I want to publish my captivate to a word doc but I get this error message:

"An error was encountered while publishing to Word.
Please check to make sure Word is not busy and try again."

Is there something that I can do to fix this?

Dimitri
This topic has been closed for replies.

14 replies

D
DHMerrittAuthor
Inspiring
May 22, 2008
Morning Sam sorry I cannot help you. The file is firstly toooooo BIG to send via email. Secondly Adbobe Captivate advised me not to use it as there might be other bugs (but I do use it ... shh ... do not tell anybody ... heee).

Did you write to them? I am sure they will give you the same version they gave me. They were real friendly
D
DHMerrittAuthor
Inspiring
May 20, 2008
Good Day Sam

I did not get my version to work. Adobe worked on something and sent me a working version (i.e. a new copy of Captivate). Why not write to them and ask them for help.. they are very friendly and helpful
A
Anonymous
May 21, 2008
Hello Dimitri
Thanks for the update and help. I had a deadline so I installed MS Office 2003 and the output worked like a breeze but still no clue why i wont work in MS Office 2007 :( Its a bummer.

Wish there was a work around to it.

Thanks anyways

Peace

Sam
A
Anonymous
May 20, 2008
Hello Dimitri
Greetings! I am getting the same error when I use Captivate 3 and word 2007.
Did it work for you? Could you please post the steps to get this error fixed.
"An error was encountered while publishing to Word.
Please check to make sure Word is not busy and try again."

Thanks

Sam
D
DHMerrittAuthor
Inspiring
April 24, 2008
Heeeeeee.... Yip I must say I am totally impressed with them. Why not try them? Man they have over exceeded my expectations... totally.
D
DHMerrittAuthor
Inspiring
April 17, 2008
Good Day All

Some good news from my side.

I did contact Adobe and they were brilliant. They asked me to do a couple of thangs.. send them some thangs... they sent me some thangs... and eventually these thangs made my Captivate work ... heeeeee.

Honestly they were great and now I have a working version that I am not allowed to use as they are still busy doing some testing ... BUT it works Yeeeehaaaa.... It feels great .. heeee.

Furthermore I see there is big talk about Captivate 4 being in the pipelines. According to a friend there are going to be BIG TIME improvements and enhancements. So I cannot wait.
A
anton1234
Participating Frequently
April 16, 2008
I have contacted Adobe and they are looking into the matter, lets see what happens.


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T
TDNAM
Participant
April 2, 2008
Yes, this will work.

Sanjay Das

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A
Anonymous
May 21, 2008
Hello Sanjay
Do you have a work around to this error?

Thanks

Sam
D
DHMerrittAuthor
Inspiring
February 7, 2008
You da bestest Rick. I contacted Adobe and they are looking into the matter i.e. lets see what happens.
Do you know when a new version is due? Or a patch? Or update?
Captiv8r
Captiv8r
Legend
February 7, 2008
Hi Dimitri

New version? As in Captivate 4? Well, I've heard some talk about it. But I'd have to guess that it's nothing more at this point than a twinkling in Adobe's eye.

Assuming a new version were in progress, we would expect to see either an Alpha or a Beta. Neither of those has happened, so even if they were working on something at the moment (and I have no idea whether they are) I'm guessing it would be a good many months away.

Cheers... Rick
D
DHMerrittAuthor
Inspiring
February 4, 2008
Thank you Rick. Much appreaciated.. hey Happy new year. I went to the link and they want one to pay for the support... mmm ... what happened to the support one receives with the maintanace agreement? This is for my company, I am sure not going to pay for the support. Any other suggestions?
Captiv8r
Captiv8r
Legend
February 6, 2008
Hi again Dimitri

You asked:
what happened to the support one receives with the maintanace agreement?

If you have some sort of an agreement with Adobe, I would think they should be able to somehow manage to identify your company in their records.

But I'm not Adobe. I'm just another Captivate user. Only Adobe can speak to that.

Cheers... Rick
D
DHMerrittAuthor
Inspiring
February 4, 2008
mrfibuli I have had no response from them yet, not even a hold on we are trying to fix this.... nothing. I must accept they have forgotten me. So I tell you what, I am going to click on the link again to send a bug to them, why don't you also click on the link and send them a bug report?
Captiv8r
Captiv8r
Legend
February 4, 2008
Hi Dimitri

If you used the bug reporting form, I would actually be surprised if they contacted you as a result. Most of the time, these are a one way avenue. Just a way for us to feed them issues we find. I might instead suggest you use the Adobe Support link. I just place a link in that last sentence, or you may scroll to the bottom of this page and use theirs.

Hopefully this will be helpful... Rick
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