Quiz question requires double click to select answer

Forum|Forum|5 years ago
March 30, 2021
2 replies
884 views

Some, not all, question slides require double-clicking to select an answer when viewed in SCORM cloud. When landing on the screen, the entire screen is hot, or clickable, and the hand icon displays wherever you move the cursor. So the user selects their answer, but it's not registered. They then have to click again, and then the answer IS registered. Why is the entire screen clickable upon entering the question slide? Why must they click twice to select an answer? Also, this happens randomly and not all questions. Some question slides behave properly, but some (of the same question type) don't. The desired result is a single click to select an answer. I've replaced all question slides and changed obvious settings and no change. I am using version 2019 11.5.1.499. Thanks for your help!

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Lilybiri

Legend

Please, you are NOT using the most recent version. Update ASAP to 11.5.5.553.

As Rod asks, you need to clarify which editing you have done for the quiz slides. Deleting embedded obects can mess up their functionality. Double click means mostly that you have two pausing points, advanced actions with some logical problem.

P

patricias80202Author

Participating Frequently

Thank you, I will see if my organization can do a prompt upgrade. I thought I may have deleted embedded objects so I rebuilt all the question slides with no result. I've looked at the advanced actions but haven't seen anything, but will check again.

Lilybiri

Legend

Post a screenshot of the advanced action and of the Timeline.

RodWard

Community Expert

Can you show a screenshot of one of these problem question slides?

Have you removed any of the default question slide objects?

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patricias80202Author

Participating Frequently

Thank you for your prompt reply! I checked about the default objects (I'd read that in one of your other posts) and rebuilt the slides but that didn't solve the problem. I've also tried different browsers and different computers. It acts as though there is a giant click box around the entire screen that has to be clicked first before the question can be answered. In some instances, this also results in an auto-advance to the next slide. This seems to happen randomly so I can't get a consistent result. I can tell it won't work when the cursor is a hand regardless of where it is on the screen, including over non-clickable objects. I can't do a screen grab that includes the cursor so here's a photo of what happens on the first click - the answer is not registered. You then have to click again to answer the question. Is there anything in particular you want to see?

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