Quiz Slides Freezing - Please Help! Captivate 9

Does anyone know of any online hands-on support? As in share my screen for real-time help? I've made some tweaks to my eLearning in order to try to resolve the freezing issue (may have resolved it, but not 100% sure), and now my exit functionality is messed up.

I had it set up so that a user needs 80% test score to pass. If they don't, they get infinite re-tries of the quiz. Once they pass, the quiz results slide should pause until they click Continue button (renamed Exit eLearning) which will close the window. I've started module from scratch, I've tested dozens of formatting combinations, etc. Nothing is working. I'm at a loss and up against the wall. Thank you all.

Please post a screenshot of the Timeline of a slide.

Check two things. The length of your question slides and pause point for each question slides. If your default success or failure actions are Continue, the slide needs to play all the way through before proceeding to the next slide. For example, if your question slide has a pause point at 1.5 seconds like in this screenshot below, once the user clicks anywhere to continue they still have to wait 3.5 seconds until it finishes playing on this slide before going to the next slide.

I usually change the success and failure actions to Go to Next Slide so it jumps to the next question right away, otherwise, you can move that pause point to a later point on the timeline. This can be done from the Quiz Panel or using your mouse by clicking and dragging that pause mark on the timeline.