Quiz "Submit" button grayed out on retake after resume

Forum|Forum|1 year ago
May 10, 2024
1 reply
2007 views

Hello,

I created a short quiz and have set the ability to retake the quiz on fail. However, I've learned that the submit button will be grayed out if the quiz window is closed and reopened "resumed". This isn't an issue on the first try of the quiz and only when in the retake.

I am able to move to the next question using the slide navigation, upon review the grayed out submit question shows as no answer chosen in the end.

Using the newest captivate.

This topic has been closed for replies.

Lilybiri

Legend

Please can you give the full version number? You find it under Help, About Captivate. There have been already some updates.

Can you also explain what you mean by 'if the quiz window is closed and reopened "resumed"'? Are you talking about a new session after closing a first one?

H

HenrySDGAuthor

Participating Frequently

Version is 12.3.0.12 (on a trial if that makes a difference).

I am currently testing it in my LMS and using Scorm cloud.

When I start the quiz, it opens up in a new window.

If I take the test and fail. I've created the option to retake the quiz.

Once I've hit retake quiz it takes me back to the first question as intended. If I close out of the quiz window and then reopen it. I am back at the first question but the submit button is now grayed out and the only way I can move to the next question is through the slide navigation. The next question is fine with the blue submit button, but if I close out of the quiz window again and then reopen it now question 2 will have the submit button grayed out.

I then proceed forward to fail again and when reviewing the questions, it will show question 1 and 2 as not being answered.

I am publishing to scorm 1.2

RodWard

Community Expert

Just a query: When you say you "created the option to retake the quiz" do you mean that you selected the option in Captivate 12 quiz settings so that Captivate added the Retake Quiz button (as shown below) or did you add a button of your own and set its action to jump to the first quiz question?

I just want to confirm that the button is actually the default Retake Quiz button before we try to debug this further, because using anything other than the inbuilt Captivate functionality can lead to all kinds of odd results.

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