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Inspiring
June 2, 2011
Question

Re-launch of CP5 project in LMS fails

  • June 2, 2011
  • 3 replies
  • 1541 views

Hi all,

I'm having an issue re-launching a CP5 project in an LMS. Adobe support has reproduced the problem and are working on it, but I wanted to share this issue in case others run into it.

The problem occurs when:

1. launch the project

2. answer a quiz question

3. manually navigate backwards

4. close the project

5. try to re-launch the project

==> the project never initializes and you just get the gray "Loading..." screen

There is a Flash error that I was able to capture that contains the following:

TypeError: Error #1009: Cannot access a property or method of a null object reference.
                at mmquizzingv4_as3.mmquizclasses::QuizController/getQuestionsForSlideContainer()
                at mmquizzingv4_as3.mmquizclasses::QuizController/getQuestionFromNumInQuiz()
                at mmquizzingv4_as3.mmquizclasses::QuestionScore/restoreState()
                at mmquizzingv4_as3.mmquizclasses::QuizController/restoreState()
                at mmquizzingv4_as3.mmquizclasses::PlaybackController/restoreQuizState()
                at mmquizzingv4_as3.mmquizclasses::PlaybackController/doPollRestoreQuizState()
                at Function/http://adobe.com/AS3/2006/builtin::apply()
                at SetIntervalTimer/onTimer()
                at flash.utils::Timer/_timerDispatch()
                at flash.utils::Timer/tick()

If I set "Never Send Resume Data" to On and re-publish, the issue does not occur. So this is a temporary fix. Although, with this setting, one always ends up at slide 1 when they resume the project.

Will post more information if Adobe Support is able to identify the cause and fix.

This topic has been closed for replies.

3 replies

Inspiring
June 24, 2011

Hi all,

I just heard back from Adobe Support.  They were able to identify the problem and have issued a fix in “Adobe Captivate 5.0 patch (5.0.2.630)”.

I don't have any details about what they found or what they fixed but, I'm going to test out this new patch and hope for the best.

Inspiring
June 29, 2011

Even after installing this patch, I'm still seeing the same issue so, the saga continues.

This time, I ran the project using FireBug with FireFox - FireBug gave me the below error:

TypeError: Error #1009: Cannot access a property or method of a null object reference.

at mmquizzingv4_as3.mmquizclasses::QuizController/getQuestionsForSlideContainer()

at mmquizzingv4_as3.mmquizclasses::QuizController/getQuestionFromNumInQuiz()

at mmquizzingv4_as3.mmquizclasses::QuestionScore/restoreState()

at mmquizzingv4_as3.mmquizclasses::QuizController/restoreState()

at mmquizzingv4_as3.mmquizclasses::PlaybackController/restoreQuizState()

at mmquizzingv4_as3.mmquizclasses::PlaybackController/doPollRestoreQuizState()

at Function/http://adobe.com/AS3/2006/builtin::apply()

at SetIntervalTimer/onTimer()

at flash.utils::Timer/_timerDispatch()

at flash.utils::Timer/tick()

January 20, 2012

Hello there,

we have experienced the same error with Adobe Captivate 5.5

TypeError: Error #1009: Impossibile accedere a una proprietà o a un metodo di un riferimento oggetto null.

                at mmquizzingv4_as3.mmquizclasses::QuizController/getQuestionsForSlideContainer()

                at mmquizzingv4_as3.mmquizclasses::QuizController/getQuestionFromNumInQuiz()

                at mmquizzingv4_as3.mmquizclasses::QuestionScore/restoreState()

                at mmquizzingv4_as3.mmquizclasses::QuizController/restoreState()

                at mmquizzingv4_as3.mmquizclasses::PlaybackController/restoreQuizState()

                at mmquizzingv4_as3.mmquizclasses::PlaybackController/doPollRestoreQuizState()

                at Function/http://adobe.com/AS3/2006/builtin::apply()

                at SetIntervalTimer/onTimer()

                at flash.utils::Timer/_timerDispatch()

                at flash.utils::Timer/tick()

...it's in Italian but I can assure you it's the same kind of error alight9010 has gone through.

I see that this post dates back to june 2011...has anyone found a way to fix this in Captivate 5.0 or 5.5?

Thank you all in advance

eternallearner
Known Participant
June 17, 2011

I've had a user who mysteriously experienced this as well.

Please do post the answer if you find what the solution is (in addition to the "do not resume" workaround, which was useful to know).

Legend
June 2, 2011

Hi alight9010,

We have run into this on our LMS as well and have never tracked down the cause.  It appeared to be somewhat random and I shrugged it off as a possible corrupt slide object or a different version of FlashPlayer.  I'm very curious what you find out.  Keep us posted!

Jim Leichliter

Steve Howard, ACP
Inspiring
June 2, 2011

Same here. We don't care about resuming from where users leave a lesson,

especially if it is an assessment, so the workaround is completely

acceptable for us.

Sent from mobile