Record Video Demo makes Captivate 2017 freeze

Forum|Forum|8 years ago
August 15, 2017
2 replies
808 views

I am running Captivate 2017 on a Macbook Pro. I am attempting to screen record a video. I go to File / Record a New / Video Demo. That part works fine. When I am done with recording, I am supposed to press Command-Enter to stop the video. But all I get is a beep and Captivate freezes up. I have to force quit Captivate.

Is this a known bug? And, can anyone troubleshoot this?

Thanks

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M

mannyu55165319

Participant

I'm having a similar issue. I get a "Finalizing video capture" window that seems frozen and it never goes away. I have to force quit Captivate every time. Did you find any solutions?