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Participant
December 5, 2013
Question

Record Video won't use USB Webcam

  • December 5, 2013
  • 1 reply
  • 545 views

Hello,

I am using Adobe Presenter 9/PowerPoint 2013 (32 bit) on a Windows 7 machine.

I am trying to use the Record Video function of Presenter, however, I can't seen to use an external USB webcam.

Steps.

1. I click Settings

2, I choose USB 2.0 PC Cam

3. I click OK

4. I get a message on the recording screen that the camera is turned off

(I attempt to click the picture of the camera to turn it on, nothing happens)

5. I go back into settings and the Selected camera is reset to None.

I know the camera works as I can use it in other applications.

Any help would be appreciated

This topic has been closed for replies.

1 reply

VikramGaur
Adobe Employee
Adobe Employee
December 16, 2013

Hello Suzanne,

Welcome to Adobe Forums.

Do you have SP1 installed for Windows 7?

Is that a laptop or Desktop ?

What is the name of the manufacturer for your USB Webcam ?

What is the name of the manufacturer for your computer ?

Make sure you have Presenter 9.0.2 update installed. (http://www.adobe.com/support/downloads/detail.jsp?ftpID=5690)

Thanks,

Vikram

Adobe Support