Recording window issues Captivate 2017

Forum|Forum|8 years ago
December 27, 2017
2 replies
622 views

I am trying to record a new software simulation, and I select Application and choose the software I want to record. The application has a border around it which I need to remove, so I was then selecting Snap to 'Application Region' and removing the border by moving the red box to where I needed to record. When I recorded this seemed to work a couple of months ago.

I have tried to this today, and the recording now shows outside of the application window (red box).

Has something changed, or should I be doing this a different way now?

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Correct answer lorindac49749682

Sounds like you might need some technical support. Send an email to CaptivateHelp@Adobe.com and see if they can help you troubleshoot the issue.

Yes, I went to Adobe for assistance, and they took control of my lap top and did some updates, and it is all corrected now. Thanks.

Paul Wilson CTDP

Community Expert

Are you recording this application on a secondary monitor? There are some known issues with selecting recording area under these circumstances. If so, try moving your 'application to record' over to your primary monitor.

Paul Wilson, CTDP