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SEM_AIIB
Known Participant
June 5, 2019
Answered

Recover missing layout preview options Captivate 2019

  • June 5, 2019
  • 1 reply
  • 1392 views

Dear all

I set specifications for a custom layout in Captivate 2019, and since then the original Desktop option in the layout preview drop down menu has disappeared. I searched for a solution in the forums and online. Various solutions were offered but none have worked. I am using Win 10 with the latest, updated, version of Captivate 2019. Solutions already tried include the usual switch-it-off-and-on; delete the custom option I created; clear the cache by clicking on the batch file "CleanPreferencesWin.bat" in the Utils folder in the Captivate program files (see screen shot);

checking the "DeviceList.xml" file in the Captivate program folder which after all changes still shows "Desktop" as an option although it does not show in the options in the program (see screenshots);

and, shutting down Captivate and restarting my computer after each step. You can see in the screenshot that "Desktop" is still missing as an option. The question is how do I recover the layout preview menu to its original specification?

    This topic has been closed for replies.
    Correct answer Lilybiri

    Just shut down Captivate completely and started a new responsive project from scratch. Still gone.


    That is strange because I really doublle-checked before posting my answer (since I was not sure).

    Very busy at this moment, have an online training session to prepare. If I find another solution, will be back.

    Just a stupid idea: can you click the + sign and try to rename to 'Desktop'?

    1 reply

    Lilybiri
    Lilybiri
    Legend
    June 5, 2019

    Have issues with the terminology. What do you mean by 'layout'? Is that a custom browser resolution? A master side? A theme?

    S
    SEM_AIIBAuthor
    Known Participant
    June 5, 2019

    Thanks. As in the last screenshot. The drop down menu labeled "Layout Preview". When I first loaded Captivate 2019 there was an option "Desktop" in the drop down menu (and it still shows in the DeviceList.xml file). It is now missing from the list.

    Lilybiri
    Lilybiri
    Legend
    June 5, 2019

    In that screenshot I see that you did replace the Desktop  by a Custom resolution, but the shown resolution is the same as the default desktop resolution "1024x627".

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