Skip to main content
Participating Frequently
June 19, 2006
Question

Recovering from blank cp after crash

  • June 19, 2006
  • 3 replies
  • 960 views
I just have to share this - may not work for everyone, but it's worth a shot

This morning had Captivate hang during a recording. Ended the program via Task Manager, opened cp file and found the common problem of a single blank slide. Now I save religously every 5 minutes, only ever work on a local drive (which is backed up daily) and save directly to the hard drive (no profiles here thank you very much LOL). Of course today I lost 2 hours of a new cp file created today, with a looming deadline, which is why the system crashed - why crash when there will be no havoc caused??

So, after searching here and finding many others with this problem, but no solution but to start again, I did just that. I'm currently using a template for this project and when I went to create a new project, in the Template list, no templates were displayed (usually there are 2 listed). Very strange. So I restarted the computer.

Once I had logged back in and opened Captivate, I opened the previously blank cp file, in the vain hope that it would have miraculously has recovered the lost work. And it had!! Back to my last save (so basically I had lost 2 minutes of recording time, rather than 2 hours of development/writing time).

So the moral to this long winded story is - if you have a similar crash/blank cp problem, try restarting your computer and then reopening the blank cp file. if it does recover, do a Save as and make sure it's saving locally 🐵 I also didn't save the blank cp whenever it prompted when to after I had opened it the first time (not sure it may overwrite your hidden slides with blank ones).

Just thought I'd share the news and provide some hope to other frustrated Captivate users

Cheers

Beck
    This topic has been closed for replies.

    3 replies

    July 17, 2006
    Rick, is there any way to know if Adobe development is considering a fix to this major bug? I should have reported it as a bug, not just a feature!
    Joyce
    Captiv8r
    Legend
    July 17, 2006
    Good morning, Joyce

    I wouldn't sweat it too much as to whether you reported as a feature VS bug. Well, thinking about it, I guess either is appropriate, eh? I mean, don't most of the MARCOM folks refer to bugs as "features"?

    I really do wish I had some information to report in this area. Unfortunately, I don't.

    Sincerely... Rick
    June 30, 2006
    Thanks for replying so quickly Rick. I'll submit my request ASAP, and ask others to do the same. I doubt such a utility will be created quickly enough to meet my deadlines though!
    Thanks again... Joyce
    Participant
    July 3, 2006
    I even doubt such a utility will be created

    Richard
    Captiv8r
    Legend
    July 3, 2006
    Hi Richard

    Well, if nobody ever reports it back to Adobe or requests it via the Wishform, I would totally agree with you, as the development staff would be largely unaware of the issue or how many it may affect. From what I'm seeing of the tenor of your post, I'm tending to infer that you may feel the Wishform is there only to provide us with a "warm fuzzy" and the messages drop into a never-to-be-seen-again "black hole". I assure you this is most definitely not the case. The product manager as well as the development staff see these.

    Sincerely... Rick
    Captiv8r
    Legend
    June 19, 2006
    Hi Beck

    Thanks so much for offering your findings. Nice community spirit! (insert applause clip here)

    Cheers... Rick
    Participating Frequently
    June 20, 2006
    HI Rick

    Aww shucks

    Just had to add a note - I discovered ( I think!) why Captivate was crashing. It did it again, and again when I was recording. In the Recording Options > Full Motion Recording section, it was the working folder as C:\DOCUME~1\rmmar0\LOCALS~1\Temp. Which is fine and a good place for temp files to go to. However, I went and had a look and the folder in question was 3Gb in size! Cleaned it out and now Captivate is running quite smoothly. Just something to keep in mind when having Captivate freeze during recordings - it's not a bug in the system, just your computer running out of temp working space.

    As as well a trainer, I'm also an application tester, so I know a bug when I see one and hate it when people instantly blame a problem they are having on "bugs" when it's more than likely either a computer system issue (such as this) or a problem between the keyboard and the chair A little investigation can go a long way.

    Cheers
    Beck

    Go the Socceroos!!
    June 20, 2006
    Beth, Rick -

    thanks for the great response and hint. I had the same issue happen, and - obviously now! - the temp file was too large. I will keep that in mind in future. In the mean time - would you have any suggestions how to recover the cp file?... It seems to have the size of the complete movie (34.6MB), but all you can see is one blank slide....
    I am working with our IT techs to recover previous version from the backups, but maybe there's a simpler solution?..

    Anna