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Ingeborg25223571ydl6
Participant
July 13, 2022
Question

Register Captivate 6

  • July 13, 2022
  • 1 reply
  • 209 views

I installed Captivate 6 on MacOs10.10. Gave in the licence key and tried to register, the connexion to the registering webpage failed although I could manage on the adobe Konto.

Please reactivate the webpage or upgrade for free to an diffrent not-cloud version, where it is possible. Or inform me about a possible way to activate Captivate 6.

Thanks

Ingeborg

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Legend
July 13, 2022

This is mainly a user forum, and your question should be answered by a staff member.

 

Just one preliminary tips. Are you sure that very old version is compatible with your Mac OS?

Secondly: quite a while ago Adobe announced that only the two most recent versions of the applications are supported. For Captivate that means version 10 and 11. Your version is no longer supported.

 

Last: the most recent version, 11.8 is indeed subscription only. Until 11.5 there was the possibility to buy a license.

I
Ingeborg25223571ydl6Author
Participant
July 13, 2022

Thanks. Yes I am sure it is compartible, we could install it, but it is not ably to register after typing in the serial number. It can not connect to adobe webpage even if Internet is on.

I am not sure if Captivate 10 is compartible to my MacOS 10.10.

Btw: I phoned the support Hotline, which led me to the forum. Do you know how I can contact a staff member personally, Lilybiri? It´s hard to find, for I am just a user and no computer professional.

Greetings from Vienna

Ingeborg

Lilybiri
Lilybiri
Legend
July 13, 2022

I wished support wouldn't send everyone to the forum, especially for this type of question where another user cannot help at all. Officially your version 6 is not supported anymore which is probably the reason you cannot register anymore. This is very frustrating, and I am just a user trying to help when possible. Are you in Austria? 

 

BTW, bit off topic, CP6 was one of the best releases ever...

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