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Participant
November 28, 2017
Question

Reinstalling Encoder that came with Captivate

  • November 28, 2017
  • 1 reply
  • 104 views

I have captivate 9 which came with encoder cs6.  My IT department is saying that encoder is causing a security alert during scans so they want to remove and reinstall it.  When i check my product downloads section, I only see a download for captivate - the encoder application is not listed separately.  Can they install the cc version of encoder individually to work with 9 or will i have to remove and reinstall captivate itself?   I am not sure if there was a specific reason why captivate came with the cs6 version.

thanks

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    1 reply

    Lilybiri
    Legend
    November 28, 2017

    One of the possiblities for including AME CS6 was that it stil supported conversion to FLV which is no longer the case with recent versions.