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zischuros
Participant
November 28, 2015
Question

Repeated crashes of Adobe Video Presenter Express 11 on Mac

  • November 28, 2015
  • 1 reply
  • 280 views

I have just today begun using a trial version of Video Presenter Express 11.  It has crashed every time I've opened it --- about 15 now.  I rebooted/restarted.  I've opened it in "Diagnostic Mode," I've used words I haven't used in years. 

Mac OS 10.11.1 (El Capitan) --- 8 Gig RAM --- Intel Core 2 Duo --- whatever.

I've never had this much trouble with a product --- ever.

Any ideas? 

This topic has been closed for replies.

1 reply

zeeshan hussain
Adobe Employee
zeeshan hussain
Adobe Employee
November 30, 2015

Hi,

Sorry to hear that you are facing this issue.

Request you to please collect the logs by running Presenter Video Express in diagnostic mode and send it to me (zhussain@adobe.com)

Also please collect the logs using Adobe Log Collector Tool and send the same.

Link for Adobe Log Collector Tool- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Thanks,

Zeeshan Hussain

Adobe Presenter Engineering Team

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