responsive project - preview slider missing

Question

Hi All,I have just embarked on the wonderful journey of creating a responsive project, however when the preview opens the slider is missing so I can not check the various break points and all points in between. All the research I have done and a conversation with Adobe Support points to something to do with where the preview opens. I work for a University so we have fairly rigorous security which Adobe support tells me is the issue. The problem is that my IT department are not well versed in Adobe Captivate 8 so have struggled to come up with a solution.This is the URL that comes up when the browser opens:file:///C:/Users/paulaf/AppData/Local/Temp/CP5252~1/CPTRUS~1/HTML5T~3/INDEX~1.HTMFrom what I've read about localhost, servers etc I believe this is an issue.Please note I am not an IT person, however I do investigate extensively and try to understand as much as I can.Thanks in advance

mikedashg · Answer

Do you have any links to documents or PDFs within the Captivate file? If you do, try removing them and previewing again. That was my issue. I contacted Adobe about it, and it's a bug. Attached files (mine was a PDF link in a button) makes the break point buttons go away in preview for Captivate 9. It's supposedly fixed in Captivate 2017, but I have no upgraded …

Date: 2017-05-03 04:54:15 SGT
From: Abhijeet Tewari To: Everyone
I checked this issue on Captivate 9 as well as Captivate 2017 and the issue was on Captivate 9 however this has been resolved in Captivate 2017 release
Date: 2017-05-03 04:54:41 SGT
From: Mike To: Everyone
So, it is a bug in Captivate 9?
Date: 2017-05-03 04:54:55 SGT
From: Abhijeet Tewari To: Everyone
Yes which has been resolved in Captivate 10
Date: 2017-05-03 04:55:46 SGT
From: Mike To: Everyone
OK
Date: 2017-05-03 04:56:05 SGT
From: Abhijeet Tewari To: Everyone
Thank you for reporting the issue. Is there any thing else I may assist you with ?
Date: 2017-05-03 04:56:09 SGT
From: Mike To: Everyone
No
Date: 2017-05-03 04:56:31 SGT
From: Abhijeet Tewari To: Everyone
Thank you for contacting Adobe. Wish you a pleasant day ahead. Good Bye.

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