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A
Ali35265413t486
Participant
April 11, 2024
Question

Retake button disappears with infinite attempts and no review quiz

  • April 11, 2024
  • 1 reply
  • 342 views

I'm using Captivate 9 and LearnCenter as our LMS. LMS is set up to allow multiple quiz attempts. Captivate source file is set up to allow infinite attempts (review quiz is not selected), but when users get to the end of this quiz, the retake button is not shown. Within the project, the retake button is on the quiz results page like normal. I've tried it on Edge and Chrome, still having the same issue on both. Any suggestions?

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1 reply

Lilybiri
Lilybiri
Legend
April 11, 2024

Welcome to the forum.

Are you sure about the version number, because 9 is very old and no longer supported by Adobe. We are on version 12. Check the full version number under Help, About Captivate.

Can you post screenshots of the Quiz Preferences? Which theme are you using? Did you delete items on the results slide or on the master slide it is based on?

A
Ali35265413t486Author
Participant
April 11, 2024

Thanks! I'm definitely wrong on the version. It's 11.5.5.553

I didn't create the course, so I'm not sure if items were deleted on either the results or master slide. Looks like the quiz theme was used. We have similar quizzes that are showing a working retake button, so I've compared the quiz settings on both and have found no differences, but I must be overlooking something.

 

 

Lilybiri
Lilybiri
Legend
April 11, 2024

Can I see the Pass or Fail as well, I just see the Settings.  The other Preferences are probably not relevant.

Which Theme is used, please?  Use the Themes big button to see the relevant theme for the quiz slides, while a question slide or the score slide is selected. The version you are using allows multiple themes in the same project. FYI this is the most stable version of Captivate I ever used in 2 decades, and I'm using it for my professional jobs. Keep it carefully!

Score slide is not really looking as expected. Normally the fields in the right column are between curly brackets. Can you post a screenshot of the master slide for the results slide?

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