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iang13082615
Participant
January 24, 2019
Question

Retrieving registration codes

  • January 24, 2019
  • 1 reply
  • 198 views

I have captivate installed ( and creative cloud) on both my laptop and desktop. Unfortunately my desktop is broken and will be replaced under warranty. I need to reinstall captivate but i have lost my codes. How do i retrieve codes?

Thanks

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    1 reply

    Lilybiri
    Legend
    January 24, 2019

    Subscription license or perpetual license for Captivate?

    iang13082615
    Participant
    January 24, 2019

    Perpetual

    Lilybiri
    Legend
    January 24, 2019

    In the CC app  right-click your pofile photo and choose Manage account. CC is by definition a subscription account, linked to your Adobe ID, so youw ould have been able to acces tat one. Look on the opened page for 'Register product' and you'll see the serial  numbers of all the perpetual licenses you registered.

    However, if you didin't deactivate the license on the old laptop, you'll have to contact Adobe (is also on that page), because you can install only on two systems.