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laurac92937292
Participant
May 28, 2025
Question

Review Link Not Working

  • May 28, 2025
  • 4 replies
  • 271 views

I am on the 12.6 version of Captivate. In the last two weeks, I am unable to view anyone's CP  project review link sent to me or any CP review links I create.  The page either gets stuck at 90% or it gets past the project loading and then the page continues to spin.  I have restarted the program many times and restarted my computer with no luck.  This is frustrating as I then cannot view the comments left for me in the reviews.  Has anyone experienced this? 

      4 replies

      shreya_7932
      shreya_7932
      Participating Frequently
      June 4, 2026

      Hi laurac92937292,

      It sounds like you're experiencing issues with review links when working with projects originally created in older versions of Captivate and then updated to 12.6. Here's what you can try to resolve this:

      1. Ensure that your browser cache is cleared. Sometimes, old cache can interfere with loading the project correctly.

      2. Try accessing the review link in a different browser to rule out browser-specific issues.

      3. Re-publish the project in version 12.6 and create a new review link. This can help if there are compatibility issues with projects from older versions.

      4. If possible, test with a project initially created in version 12.6 to see if the issue persists.

      For more detailed guidance, check out the Adobe Captivate User Guide: [HelpX User Guide](https://helpx.adobe.com/in/captivate/user-guide.html).

      If the issue continues, please provide details about your operating system and specific steps leading to the problem.

      Best,

      Shreya

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      William232687768j33
      Participating Frequently
      June 1, 2026

      Has anyone gotten more clairity on this? My review links aren’t loading, and when they do, the comments are unmapped and there are no comments like the above user. 

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        William232687768j33
        Participating Frequently
        July 22, 2025

        I am now running into a similar issue where the review links to multiple courses are loading up to 99% and getting stuck, or I can view the comments, but the content associated with the comments does not load, nor does it jump to the slide associated with the comment when clicked

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        William232687768j33
        Participating Frequently
        July 22, 2025

        Unmapped comments is shown with the comments underneath, almost as if the content doesn't exist, but the comments assocaited with them still do

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        Community Manager
        Saurav_GhoshCommunity Manager
        Community Manager
        June 4, 2025

        Hi @laurac92937292 are you still facing this issue?

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        Lynne37694880rtyz
        Participant
        July 1, 2025

        We have also noticed this issue in my office, and I've noticed that it is common among files that were originally authored in a previous version of Captivate (such as 12.5), then updated to 12.6 after upgrading the local computer. Files that were authored in 12.6 are behaving as expected with regards to creating review links and publishing. 

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