Skip to main content
floriank38625530
floriank38625530
Known Participant
January 12, 2018
Question

Safari on MacBook can't play Video from Captivate HTML5 project

  • January 12, 2018
  • 1 reply
  • 2134 views

Hi guys,

it's a well known problem, that iPhones don't play video in the Captivate projects the way we want to. On iPad everything is fine. But now I tested my interactive video project on MacBook and Safari Browser.

  • Everything just looks fine, but
  • when I reach the slide with the video content (slide video) and I press my costum play button, the slide is playing, but the video only shows the first frame and freezes there.
  • When I run the project on MacBook with a Chrome browser everything works fine.

Then I switched to Windows 10, downloaded Safari, and tested the project there. Now, the video is completely black and I can only see Buttons and pictures.

So there is a big problem when using Captivate projects with video content on Safari browser.

Has anybody the same problems with Safari?

And is there a solution or a workaround, to avoid people with Safari looking at an buggy project?

Thanks and greetings

Florian

This topic has been closed for replies.

1 reply

C
CharlesMaso
Participant
January 15, 2018

Hi Florian,

I was just looking at a similar problem (but my videos were set to auto-play in captivate) and found that I could get Safari to play the video after I set the Auto-Play setting in Safari>Preferences>Websites to "Allow All Auto-Play". I didn't check any video with controls before changing the setting but they are working fine now.

Maybe you can find a work around with this.

Cheers,

Charles

floriank38625530
floriank38625530Author
Known Participant
January 16, 2018

Hi CharlesMaso,

what do you mean with "videos were set to auto-play in captivate"? When the slide with the slidevideo appears, the video ist automatically starting without pushing a button first?

I looked at Safari on a Windows 10 desktop, couldn't find the preference you mentioned. Or is it only on macbook etc.

It's hard to believe that there is a problem on Safari desktop but on the iPad everthing is fine.

Thanks in advance

Flo

C
CharlesMaso
Participant
January 16, 2018

Hi Flo,

Yes, the video plays automatically without any controls.

I didn't test Safari on windows, only on the Macbook. As far as I know

Apple stopped supporting Safari for Windows in 2012 and I haven't used it

on Windows for years.

I have attached a screen shot to show where the setting I mentioned before

is on the mac.

Hope this helps,

Charles

On Wed, Jan 17, 2018 at 3:52 AM, floriank38625530 <forums_noreply@adobe.com>

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices