Saving Captivate project freezes pc

Forum|Forum|19 years ago
May 11, 2007
4 replies
402 views

I have a user at the office, when she tries to save a captivate project (project specs below) it will freeze her machine (this is not an Export, just a captivate save), Exports seem to work just fine.

Project Specs:
This is an established project that I'm making minor revisions on. The last project was 231MB, but the one before was 103MB. The size didn't seem to matter much.

Only Captivate locks up. I did wait yesterday after getting a "No Response" on the program, and it took 27 minutes to finally save.

Slide #: 50-88 slides
Audio: Yes (on every slide)
Objects: Graphics (background page
Other special features: Interactive elements that Captivate offers (transitions & simulation of software)

Let me know if there is any other information that i can supply to help with this.

This topic has been closed for replies.

A

accurohealthAuthor

Participant

Thanks for this...we will try some of these and see what happens.

We are running Captivate 2...rebooting doesn't do any good...and we have waited it out and it took nearly 30 mins to save.

I'll let you know if any of these work out for us.

F

flarext

Inspiring

Hi Accurohealth,

A few things might help with saving this rather large Captivate file. You don't say whether you are using Captivate 1 or 2.

- Make sure the file is residing on the local hard drive (C:).
- Try doing Save As instead of Save. This is good practice to periodically do - Save As appears to optimize the file's data.
- If using Captivate 2, open the Library and delete any unused items.
- With a file as large as this one, the Save process can take a long time, especially after making a lot of modications to the file. Try waiting it out and see if Captivate finishes saving.
- You could also try saving more often. If you recently saved and then closed the file, the next time you open & save it usually finishes faster.
- Some other things that could help: close the Captivate file immediately after saving, do 'Save As' periodically on the file, restart Captivate periodically to flush the undo stack and other items, reboot the machine, and also try defragging the hard drive.

Your file(s) sound like they are typically very large in file size and slide number. You may find things work more smoothly if you break large projects like this into two or more linked files.

IHTH

~Aaron

A

accurohealthAuthor

Participant

Anyone?

A

accurohealthAuthor

Participant

Let me add this is a Dell Dimension 3000 (3GHz) with 1GB of ram and 26GB of free HD space.