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joannac1007
joannac1007
Participating Frequently
February 23, 2017
Answered

Saving project is corrupting file

  • February 23, 2017
  • 1 reply
  • 450 views

I have just recently encountered an error in Captivate 9 the other day where I will save a project and the save process will get stuck at 50%, compressing the file, and then pop an error up saying it could not zip the file and then when I try to reopen the project, it becomes corrupted and I either have to recover it from the cache or restart the entire project. 

The only time this error does not happen is when I save projects directly to the desktop. Is there some setting I have that is causing this error to happen when I am saving?

This topic has been closed for replies.
Correct answer Lilybiri

Do not save directly to an usb- drive. As for 'my documents', they may be pointing to a networked drive, you'll have to check.

1 reply

Lilybiri
Lilybiri
Legend
February 23, 2017

Are you perhaps saving to a networked drive? Captivate doesn't like networked drives.

joannac1007
joannac1007Author
Participating Frequently
February 23, 2017

I was saving it to a USB drive actually. The error also occurred when I tried to save it to my documents.

Lilybiri
LilybiriCorrect answer
Legend
February 23, 2017

Do not save directly to an usb- drive. As for 'my documents', they may be pointing to a networked drive, you'll have to check.

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