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V
VLBVicious
Participating Frequently
March 23, 2018
Pregunta

SCORM 1.2 will not launch in LMS

  • March 23, 2018
  • 3 respuestas
  • 2052 visualizaciones

I am creating a SCORM 1.2 package in Captivate 2017v10.0.0.192 for PC

The package loads and tests fine on scormcloud.com. It will load to my LMS (BizLibrary) but when I try to launch I receive this error from the LMS:

I have contacted BizLibrary support and this is what they are telling me:

- - -

In attempt to put this in English for you. Upon course launch we receive the error below:

<Error>

<Code>NoSuchKey</Code>

<Message>The specified key does not exist.</Message> <Key> CourseImages/8db8fa5e-3f97-4e2e-8855-d28ab1115738/Content/index_SCORM.html

</Key>

<RequestId>05FFF5145F0C51FD</RequestId>

<HostId>

DWnX/TYpI22M8NH3MWdl4fm63PmKMrc4g/JOHx4dvvnrX4B7ceZav3Z2YmHFyVvh3SmNf5KaSVQ=

</HostId>

</Error>

What the error is saying is the specific key (URL for Course Files) does not exist in the course. The system is looking for the path in the course build, so basically a folder in the build of the course called Content/followed by a file within that folder called index_SCORM.html  (this is a file that should automatically be generated during the publish of a SCORM 1.2 course)

The first part (courseimages/numbers) is only used for our system on the back end and is irrelevant to the client.

So basically they need to revisit the build of the course and ensure that the path noted above is correct and files are present.

- - -

I am not savvy enough to understand what needs to be moved where to make this package launch properly. It doesn't make sense to me that it would launch properly in scormcloud but not in the LMS. I'd appreciate any insight the Adobe hive-mind might provide!

Este tema ha sido cerrado para respuestas.

3 respuestas

V
VLBViciousAutor
Participating Frequently
April 12, 2018

Thank you all for your help. Turns out, it was an issue on the LMS side and not with my course after all. It was because I was uploading an edited version of the zip file to the original course (reversioning) and that was causing an error. All I had to do was create a fresh course and upload the file. It worked just fine without doing any tricky stuff.

TLCMediaDesign
TLCMediaDesign
Inspiring
March 23, 2018

Not sure how that URL is being built, but if you look at both of them, there is no "Content" in either.

CourseImages/8db8fa5e-3f97-4e2e-8855-d28ab1115738/Content/index_SCORM.html

it's trying to go here:

CourseImages/8db8fa5e-3f97-4e2e-8855-d28ab1115738/index_SCORM.html

V
VLBViciousAutor
Participating Frequently
March 23, 2018

TLCMediaDesign​ The URL you're referring to is generated by the LMS. So you're saying it is something their system is doing and not how the course is published?

TLCMediaDesign
TLCMediaDesign
Inspiring
March 23, 2018

I'm just saying that if you look at the URL in the image you posted, there is no "Content" folder in it. The error maessage says it's look for a different path with content in it.

The specified key does not exist.</Message> <Key> CourseImages/8db8fa5e-3f97-4e2e-8855-d28ab1115738/Content/index_SCORM.html

Lilybiri
Lilybiri
Legend
March 23, 2018

If it loads in SCORM Cloud, which is THE standard for SCO's, it means that nothing is wrong with the Captivate published file, but you'll have to talk with the LMS people. Tell them that it runs fine in SCORM Cloud.

V
VLBViciousAutor
Participating Frequently
March 23, 2018

I've told them that but they are claiming it is a file not being generated when the course is published that the LMS is looking for.

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