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P
pg2702bln
Participant
February 5, 2020
Question

SCORM not interactiv with IE11

  • February 5, 2020
  • 2 replies
  • 332 views

Hello everybody,

 

I have a problem with the use of InternetExplorer11. My published course works smoothly in Chrome. But as soon as IE11 is used, actions like Drag n Drop or interactive smartforms do not work anymore or work so much delayed or after multiple clicks that the learner is interrupted.

Unfortunately, our entire group works with IE11 as a standard browser, so a change here would not be easy to implement.

 

Has anybody got a similar problem or already found a solution for it.

Please support us!

 

Greeting
Patrick

 

This topic has been closed for replies.

2 replies

Lilybiri
Lilybiri
Legend
February 5, 2020

Worst browser for HTML5, and I suppose you publish to HTML5? Are you sure to use the most recent version of IE11? 

Since you need to keep with that (outdated) browser, you'll need to use extensive testing, try to simplify, replace shape buttons  by older items. See also if there are no updates available for your present Captivate version (which you didn't mention).You find the complete version number under Help, About Captivate.

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
February 6, 2020

Just an idea.  Try turning off HTML Scaling in the Publish dialog settings and see whether that makes any difference to the performance in IE11.  I personally NEVER use that setting and I have had no issues with performance in IE11 with the corporate clients I have that are still using it.

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
February 5, 2020

Hi,

Can you confirm the version of the software and the operating system you are using?

Also, can you share screenshots of the export settings?

P
pg2702blnAuthor
Participant
February 6, 2020

Hello,
my current version of captivte is 11.5.1. an update will follow in the next days by our IT.

 

Furthermore here is the desired screenshot. Since Captivate runs in German, the picture is also in German. I hope you understand it anyway.

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