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Correct answer ThreePuttJoe

I ran into this issue. In order to get around it, I had to copy the index_scorm.html file and paste a copy named index.html. That fixed it for us.

3 replies

TLCMediaDesign
Inspiring
May 11, 2018

That message is generated from Captivate. The issue usually stems from the fact that the Captivate index.html file is running as a child of a page in the LMS that contains the SCORM API and it's document mode is less than 9. A child cannot override the document mode of it's parent, so Captivate shows the message.

This is the line in the index file:

if(document.documentMode < 9)

   {

    document.body.innerHTML = "";

    document.write("The content you are trying to view is not supported in the current Document Mode of Internet Explorer. Change the Document Mode to Internet Explorer 9 Standards and try to view the content again.<br>To change the Document Mode, press F12, click Document Mode: <current mode>, and then select Internet Explorer 9 Standards.");

    return;

   }

To make your course work in the LMS, simply change:

if(document.documentMode < 9)

to:

if(document.documentMode < 0)

ThreePuttJoe
ThreePuttJoeCorrect answer
Participant
May 10, 2018

I ran into this issue. In order to get around it, I had to copy the index_scorm.html file and paste a copy named index.html. That fixed it for us.

RodWard
Community Expert
Community Expert
March 6, 2018

If you upload the same SCORM module to SCORM Cloud and try to view it with the same version of Internet Explorer, do you get the same error message?

If not, then the issue is with your LMS and you need to go back to SumTotal and ask them why their system is showing this error message.

abhishekk78124895
Participant
March 6, 2018

The LMS works in new browsers but I want to make it compatible in the older version of web browser i.e., IE9 and IE10.

RodWard
Community Expert
Community Expert
March 6, 2018

Are you perhaps publishing to HTML5?