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M
michaelecho3
Participant
November 22, 2017
Answered

Scorm will not load

  • November 22, 2017
  • 2 replies
  • 5185 views

Hi,

When uploading a scorm package from captivate 2017 to moodle, the file opens to a white screen with a buffer wheel and doesn't go any further. This hasn't happened with previous files - using the same configuration - and I am lost for an explanation.

I also tried exporting to scorm cloud, and this just hangs on a blank, white page.

Preview in browser doesn't work either - though previewing project works ok.

Any ideas?

Thanks, M

This topic has been closed for replies.
Correct answer RodWard

Ahh...you're on a MAC and you just updated to the new OS. Well that MIGHT just be your issue.  There are numerous other threads on this forum from MAC users in the same position.  Some of those other threads have a link to a hotfix.  You need to search for those threads and try to get hold of that update.

2 replies

P
Pushloop
Participant
July 9, 2018

FYI: I had this problem too, and neither the hot fix nor update made any difference. I've managed to track it down to the following:

With a quiz in the project, if adding a manual line break (return) to either the question or to one of the answers, the project breaks and all I get is the spinner with a few different error related to the cp-variable etc show in Safari's debugger.

So if anyone else runs into this, double and triple check that you do now have any manual line breaks either in the text of after is (which can happen if you copy and paste text from another document).

Good luck!

J
JA45645634453453453
Known Participant
July 23, 2018

This is good to know Push. I came to this thread for a similar reason. I have also found that if you have videos in your course that you need to make sure that you do not have any non-standard characters in the video sub-titles. It will cause the same breaking issues. I will check mine now for rouge returns and hope that is the only thing that is causing the breakage this time.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    November 23, 2017

    Moodle LMS has a separate configuration setting in Captivate.  Did you use that Moodle-specific option in the Quiz > Settings > LMS dropdown?

    If the same settings have worked with your Moodle LMS previously, has something else changed anywhere?  Browser update, different Captivate version, etc?

    M
    michaelecho3Author
    Participant
    November 23, 2017

    Thanks for the reply.

    Nothing has changed - other than an OS X update to High Sierra. But I can't see any evidence of that having caused any problems for anyone.

    RodWard
    Community Expert
    RodWardCommunity ExpertCorrect answer
    Community Expert
    November 23, 2017

    Ahh...you're on a MAC and you just updated to the new OS. Well that MIGHT just be your issue.  There are numerous other threads on this forum from MAC users in the same position.  Some of those other threads have a link to a hotfix.  You need to search for those threads and try to get hold of that update.

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