Screen Capture Failure - Captivate Crashes

Question

OS: macOS 10.15.7 - Catalina using Captivate MacOs 11.5.5.676Note: new to Captivate 2019, have not used Captivate for a couple years, but previously on MacOS (9, I think)I attempt to make a software simulation capture. I have attempted this with default Cmd-Enter and with several custom global keys (same results).At end of capture, I'm unable to stop recording. No key combination works. I've also clicked the Captivate icon in menu bar. When I do that, Captivate crashes. I have attempted to provide Captivate appropriate permissions in Mac's Security & Privacy settings.

Paul Wilson CTDP · Answer

There have been lots of folks talking about crashing in relation to either software simulation or video demo recently. I suspect the new release of Captivate may have a bug related to screen recording in general. You may wish to email captivatehelp@adobe.com for technical support and report this bug. They may also be able to provide a workaround for the problem.

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