Screen only showing my wallpaper when I try to record a video Demo

Forum|Forum|6 years ago
February 6, 2020
2 replies
1733 views

Hello, I am trying to record a video of my screen to create some content on how to use new software however I have come across a strange issue. No matter what I select to show in the demo (select window, application, set custom screen size), once the video is complete all I can see on the recording is the wallpaper of my computer. I can see the video of me in the corner and my curser moving around the screen but the window I'm working on is gone! When I am recording the video everything looks perfect and is definitely within the red box.

I am using a Macbook if this is helpful. Can anyone offer any advice?

This topic has been closed for replies.

M

Melissa Permobil

Participant

Hi - I am having the same issue 😞 It only records my wallpaper, sound, and mouse movements.

Lilybiri

Legend

Do you capture on the primary monitor?

Lilybiri

Legend

Is this application you want to record on your system?

I am a Win user. Please, mention the exact version number you are using as you find under Help, About Captivate. Maybe you are not on the most recent version.

C

CatrionaIOLLAAuthor

Participant

Thanks for getting back to me.

I have version 11.5.4 of Captivate. Our software platform just runs out of a normal browser and I am using Google Chrome. I did also try the full screen setting and that didn't work either so I'm not sure it's the application I'm trying to record that's causing the problems.