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A
Aid2Kids
Participant
April 23, 2009
Question

Screenshot problem in Captivate 3/XP

  • April 23, 2009
  • 1 reply
  • 547 views

Greetings,

Captivate 3
WinXP, SP3

I'm having trouble getting Captivate to consistently execute a screenshot. Sometimes it works, and sometimes it does not. Most recently it did not work once a dropdown menu was activated from a menu bar. Furthermore, when the mouse was then moved down to a item on this dropdown menu and a flyout menu then appeared, I could not get a screenshot of this either. It doesn't give me an error message; it doesn't seem to respond at all to the PrintScreen button during these situations.

Does anyone have any suggestions?

NOTE that I had this problem first on Vista. I did a search of the forums here and discovered that others were having this issue as well. So, I uninstalled and reinstalled on an XP machine - only to find that I'm having similar problems!

Thanks

    This topic has been closed for replies.

    1 reply

    RoboWizard
    RoboWizard
    Inspiring
    April 23, 2009

    Hi there

    Once in a while we see that Captivate doesn't respond to certain applications. Something causes it to conflict and it doesn't sense when clicks occur or whatever.

    If this is the case you can usually work past it by establishing a remote connection where the problem application is running on another PC and you are controlling it remotely. When you do it this way Captivate is finally able to record the application as it isn't in the same memory space as Captivate.

    Cheers... Rick

    A
    Aid2KidsAuthor
    Participant
    April 24, 2009

    Rick,

    Thanks for the response.

    I'll try this with a remote VNC connection to another computer on which I'll install the app I'm trying to capture. It's going around my @$$ to get to my elbow, but if that's what I need to do then I'll do so. Although, much more of this kind of thing and I'll be looking for different software (someone here mentioned Camtasia). Or maybe I'll go back to my previous version of Captivate, which didn't have these frustrating problems.

    I'll let you know how this works. Thanks again!

    Captiv8r
    Captiv8r
    Legend
    April 24, 2009

    Hi again

    So Captivate 2 didn't have this issue? Have you tried downloading a Captivate 4 evaluation version and testing to see? It may behave the same way.

    I agree that sometimes workarounds are no fun. I would also encourage you to report this as a bug to Adobe. Even though version 4 is now released and shipping.

    Click here to visit the Wish Form/Bug Reporting Form

    Cheers... Rick

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