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karenb28526807
Participant
March 31, 2017
Answered

Scrolling issue when recording a Software Simulation

  • March 31, 2017
  • 1 reply
  • 999 views

I have an issue that I can't seem to find from googling or looking around on the forms.

I'm recording software simulations, and my settings are as follows:

Whenever I have to scroll down during my recording, Captivate captures a video. This is fine except on these particular videos when you watch the captivate back the last frame bounces back to the first frame before it proceeds to the next slide. This looks like a weird hiccup when the learner is watching the content.

I've tested every setting I can think of that might contribute to this, but no matter what I do the scrolling videos still have this "hiccup" frame when I record like this.

I don't see this extra frame if I play just that slide using the timeline at the bottom, but I do see it when I preview the captivate project, so I'm unable to see any possible edits to do on a particular slide.

Others that also use captivate at my office are experiencing the same thing, and one of my team members was able to get around it by recording that slide again as a video demo instead of a software simulation. This seems like a workaround to me, and not how the software was intended to work.

This seems like a really silly thing for me to not be able to figure out, but I'm beating my head against the wall. Any ideas as to what's causing this? Is it fixable?

    This topic has been closed for replies.
    Correct answer Captiv8r

    Hi there

    Near as I can tell it's a bit of a bug and I'm not sure of any setting you might enable to prevent it from occurring.

    One possible workaround would be to simply insert the background image of the following slide in order to ensure there is no brief jump. Try inserting it as a new layer just above the video and time it accordingly.

    Cheers... Rick

    1 reply

    Captiv8r
    Captiv8rCorrect answer
    Legend
    March 31, 2017

    Hi there

    Near as I can tell it's a bit of a bug and I'm not sure of any setting you might enable to prevent it from occurring.

    One possible workaround would be to simply insert the background image of the following slide in order to ensure there is no brief jump. Try inserting it as a new layer just above the video and time it accordingly.

    Cheers... Rick

    K
    karenb28526807Author
    Participant
    March 31, 2017

    Hey Rick!

    I tried to implement your idea, but when I "paste as background" it just goes over the whole scroll video on the timeline. I don't see a way to do some kind of "add layer" like you can in flash or photoshop. What am I doing wrong when I insert the background image?

    Thanks!

    Captiv8r
    Captiv8r
    Legend
    March 31, 2017

    Try inserting as an image. Then it should float above everything else.

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