Second Preloader Issue - User Can't Advance

Some of our users are experiencing the Captivate course stopping at the second preloader - black circular spinning. I was able to access one of the accounts that was 'stuck' at the second preloader. I have the debugger version of Flash player on my machine and it generated the following error:

Error: Error #1502: A script has executed for longer than the default timeout period of 15 seconds.
  at com.adobe.captivate.quizzing::QuestionScore/restoreState()
  at com.adobe.captivate.quizzing::QuizController/restoreState()
  at com.adobe.captivate.quizzing::PlaybackController/restoreQuizState()
  at com.adobe.captivate.quizzing::PlaybackController/doPollRestoreQuizState()
  at Function/http://adobe.com/AS3/2006/builtin::apply()
  at SetIntervalTimer/onTimer()
  at flash.utils::Timer/_timerDispatch()
  at flash.utils::Timer/tick()

Thinking the suspend_data might be corrupt and so it can't resume to the proper location. If anyone can provide insight into this error, I would certainly appreciate it.

Thanks, in advance.