Inspiring

Question

"Send E-Mail" Fails in Chrome

Forum|Forum|15 years ago
June 13, 2011
7 replies
1900 views

Using Captivate 5, I have created a number of quizzes that display the "Send E-Mail" button on the reporting slide. If I publish the quiz as an exe file and run it, "Send E-Mail" works correctly. (Outlook opens with an email containing the quiz results ready for dispatch). Likewise if I publish to html and open the html file in Internet Explorer or Firefox, but if I open the html file in Chrome, the "Send E-Mail" does nothing.

I have disabled all Chrome extensions, enabled pop-ups, and disabled any Google Labs "About: Flags" I had been using, but "Send E-Mail" still will not work.

Given that "Send E-Mail" is functioning correctly in IE and Firefox, this is not a Captivate fault, but I would be grateful for any suggestions as to where else I might look in my Chrome settings to get this working.

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N

Nikaroni

Participant

I know this tread is old, however I had the same issue in Captivate 9.

My workaround was using Javascript code instead of the command send email from captivate (i'm publishing in HTML)

with the following, crazy simple line:

window.open('mailto:test@example.com?subject=subject&body=body');

S

Sudeshnasarkar27

Adobe Employee

Hi TrevDev ,

Could you please turn off the pop up blocker in Google chrome and then click on "send email" button on the results slide.

Steps to turn off the pop up blocker :

1. Go to Tools -> Options

2. Select Under the Hood

3. Select Content settings... > Pop-ups.

4. Select "Do not allow any site to show pop-ups (recommended)".

5. Close browser and relaunch it.

Let me know if this helps.

Thanks and regards,

Sudeshna Sarkar

markerline

Inspiring

Since when does a pop-up blocker block an application such as Outlook? The user wants the Outlook application to run and send the email, not a web-browser pop-up window.

J

Jim Leichliter

Legend

Hi Makerline,

Yes... it sounds strange, but a pop up blocker could block the call the AVM (Adobe Virtual Machine) makes to open the default mail client... what's happening behind the scenes is that a navigateToURL() request is being made in ActionScript, and in that request is a URL call using the mailto: protocol. This protocol invokes the default mail client on the target machine. A pop-up blocker could prevent the protocol from being executed because the target in the URL call is "_blank" just like how you would call a pop up window....

Any how, I just did a Cp mail test in Chrome and it worked... opening Outlook as my default mail client. I also did a test using a Cp button with some javascript using the mailto: protocol and that worked too. So, I'd say that it very well may be a pop up blocker issue.

Jim Leichliter

markerline

Inspiring

TrevDev,

It may be as simple as whether you're testing this html file locally or on an actual http protocol server. I would upload to a server space that you own that is not accessible to the public and test the "Send Email Button" remotely as opposed to locally on your machine and test it in all the major 5 browsers:

Safari, IE9, FireFox4, Opera, and Google's browser.

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